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KONE CUSTOMER SERVICE

Untuk pertanyaan umum, silakan hubungi layanan pelanggan KONE di +62 21 3006 0418

Anda bisa menghubungi kami di hari kerja pukul 08.30 sampai 17.30

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LAPORKAN INSIDEN DENGAN PERALATAN ANDA (24/7)

Untuk memanggil layanan atau melaporkan keadaan darurat

Tel +62 804 1 888 800

KONE OFFICES AND CONTACTS

KONE Jakarta
Park Tower 9th floor - MNC Center Complex
Jl. Kebon Sirih No. 17 – 19, Jakarta Pusat 10340
Tel: +62 21 3006 0418

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KONE Indonesia

Tools and downloads

Bangunan Baru
Bangunan Baru

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevator | Lift

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Eskalator

Temukan solusi eskalator dan autowalk terkemuka di dunia, yang menetapkan standar untuk keselamatan, kualitas, efisiensi lingkungan, dan desain visual.

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

Autowalk

Temukan solusi eskalator dan moving walkway terkemuka di dunia, yang menetapkan standar untuk keselamatan, kualitas, efisiensi lingkungan, dan desain visual.

KONE TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

KONE TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

KONE InnoTrack

Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility.

Advanced People Flow Solutions

Solusi Advanced People Flow mengintegrasikan peralatan dan perangkat ke dalam satu solusi bangunan pintar holistik. Hasilnya adalah pengalaman pengguna yang mulus dari pintu depan ke tujuan akhir — cara baru untuk membuat kehidupan sehari-hari lebih mudah.

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

Health and well-being solutions

Dapatkan solusi touchless dan pembersihan KONE untuk menjaga elevator dan eskalator Anda aman, dan sehat.
Bangunan sudah berdiri
Bangunan sudah berdiri

Temukan solusi berkualitas tinggi kami untuk pemeliharaan dan modernisasi elevator, eskalator, dan pintu otomatis - semua dari satu pemasok tepercaya

Maintenance

KONE maintenance services for existing buildings

Your maintenance journey

Pelajari tentang perjalanan pemeliharaan Anda dengan KONE dan layanan pemeliharaan pintar kami serta opsi kontrak untuk elevator dan eskalator.

KONE Care – preventive maintenance

Temukan bagaimana layanan pemeliharaan preventif yang disesuaikan dan fleksibel dari KONE menjaga elevator dan eskalator Anda tetap aman dan dalam kondisi baik.

KONE 24/7 Connected Services

Cari tahu bagaimana Layanan Terhubung 24/7 KONE untuk elevator dan eskalator mengurangi kerusakan, mempercepat perbaikan, meningkatkan keamanan, dan memberi Anda gambaran yang jelas tentang semua yang terjadi.

Customer communications channels

Tetap up-to-date dengan status peralatan dan kemajuan pekerjaan pemeliharaan sepanjang waktu.

Customer service

Cari tahu cara menghubungi KONE saat Anda perlu membuat permintaan layanan pemeliharaan atau melaporkan insiden, dan cara mendapatkan informasi terbaru tentang pekerjaan pemeliharaan melalui saluran digital kami.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Modernisasi elevator

Opsi modernisasi berbeda untuk elevator: keseluruhan, modular, atau upgrade komponen tertentu. Klik untuk membaca lebih lanjut!

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Modernisasi Eskalator & Autowalk

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full replacement eskalator

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modernisasi modular

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!
Aplikasi & download
Cerita dan referensi
Cerita dan referensi

Temukan referensi dan cerita terbaru kami tentang kota-kota dan orang-orang di dalamnya.

Cerita

Apa arti kehidupan urban bagi orang-orang di berbagai kota berbeda di dunia? Kumpulan cerita kami mencari jawabannya.

Siaran pers

Anda dapat menemukan semua siaran pers terbaru dengan memilih kategori dan tahun dari kotak dropdown.

Referensi

KONE dengan bangga mempersembahkan pencapaian terpilih ini dari seluruh dunia.
Tentang kami
Tentang kami

KONE sebagai perusahaan

Lingkungan

Keamanan

Inovasi

Karir

Kami berusaha untuk menumbuhkan budaya kolaboratif di mana rekan kerja saling mempercayai dan menghormati satu sama lain dan para pemimpin menginspirasi orang untuk mencapai hasil terbaik.

Kami menawarkan

Kami dengan bangga menawarkan serangkaian elemen total reward yang melibatkan dan memotivasi karyawan kami dan membantu kami menjadikan KONE tempat yang hebat untuk bekerja.

Mahasiswa & lulusan

Mulailah karir Anda di KONE, salah satu perusahaan elevator dan eskalator terkemuka dunia.

Teknisi & profesional

Apakah Anda seorang profesional bisnis atau teknik, temukan peran Anda sendiri dalam memenuhi tantangan paling menarik saat ini: urbanisasi, aliran barang dan orang yang efisien, penggunaan ruang yang lebih efisien, dan tren arsitektur terbaru.

Proses rekrutmen

Proses rekrutmen umum terdiri dari aplikasi, wawancara, dan babak seleksi akhir.

Bergabung sekarang

Anda ingin bekerja di KONE? Bergabung sekarang!

People of KONE Asia Pacific

Find out all about what it means to work in KONE in Asia Pacific. See and hear from our own employees on what makes them proud of be a KONE employee and more.

Pertanyaan yang sering diajukan

Pertanyaan yang sering diajukan (FAQ) untuk proses rekrutmen di KONE

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Kantor cabang

Formulir kontak

For general inquiries, fill in the form below.
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KONE Tools and Downloads

Take advantage of our next-generation design and planning tools to help you create a great user experience that makes your building more attractive to tenants and visitors alike.

Tools for elevators

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KONE Elevator Planner

Get all the technical data you need to plan everything down to the last detail. For all KONE MonoSpace® DX elevators and KONE N MiniSpace™ DX elevator.

Go to KONE Elevator Planner

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KONE Car Designer

Check out our themed design directions or create your own unique car interior by combining materials, lighting, and accessories, then bring your vision to life with 3D modeling. For all KONE DX Class elevators.

Go to KONE Car Designer

Tools for escalators & doors

KONE Escalator Planner

Create customised CAD drawings and CSI building specifications for preliminary escalator and autowalk planning.

Go to KONE Escalator Planner

KONE door library

Download the technical drawings of our different door products.

Go to KONE door library

Terms & definitions

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

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Silakan isi formulir dan kami akan menghubungi Anda secepatnya

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How can we help you?

For job and application status inquiries: Should your resume be selected, the recruiting team will reach out to you and schedule a time to talk. Please apply here if you are an external candidate, and apply for any roles that best suit your skills and interests. If you are having trouble applying – try using a different internet browser (e.g. Internet Explorer, Google Chrome, Firefox Mozilla, etc.) For any further questions in recruiting, please check out our Recruiting FAQs page.

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Downloads

KONE JumpLift

KONE JumpLift makes efficient use of the elevator shaft during the construction phase, whether you're looking to speed up construction schedules, avoid redundant work, or improve logistics.

KONE Building information models (BIM)

Whether you need design models for initial plans, or more detailed construction models, our BIM models provide you with relevant information, measurements, and details relating to our equipment.

KONE TransitMaster™ planning dimensions

Architectural planning datasheets for the KONE TransitMaster 140 escalator.

KONE TravelMaster™ 115 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 115 inclined autowalk.

Maintaining retail People Flow

Our handbook for facility managers and building owners in the retail sector covers the challenges of maintaining people flow and how KONE helps solve them.

Elevator standards EN 81-20 and EN 81-50

This fact sheet gives an overview of the main changes to the safety and accessibility requirements introduced in EN 81-20:2014 and EN 81-50:201

KONE TransitMaster™ 165/185 horizontal autowalk

This guide details the options and planning dimensions for the KONE TransitMaster 165/185 horizontal autowalk, which is designed for transport hubs such as airports and railroad stations.

KONE elevators for transit centers

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in transit centers.

KONE elevators for airports

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in airports facilities.

KONE Medical elevators

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in medical facilities.

Planning retail People Flow

Our easy-to-use planning guide takes you through the options for creating smooth, safe people flow in different types of retail environments, from shopping centers to big-box stores.

Planning guide for Public transportation elevators

This guide provides all the basic information needed when planning elevators for public transportation environments, including guidance on choosing hoisting components and car materials.

KONE solutions for transit centers

Our range of solutions designed to cope with the tough demands of busy transit center environments includes elevators, escalators, autowalks, and doors.

KONE solutions for airports

Our solutions for the unique demands of airport environments help manage the flow of people and goods into and through the airport safely, reliably, and efficiently.

KONE Scenic elevators

Innovative solutions that combine proven technology and inspiring car designs to create elevators that are attractive and spacious, and which enhance the image of any building.

KONE KDS330 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS330 signalization range.

KONE KDS300 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS300 signalization range.

KONE UniDrive®

Upgrade the control element of any brand of automatic sliding door in just a few hours – with no changes to the door construction – for improved safety, reliability, and efficiency.

KONE doors safety

Our handy safety information factsheet with simple tips on how to enhance the safety of your automatic building doors through proper use and maintenance.

KONE turnstile solutions

Our turnstile solutions improve security, guidance, and convenience in your building. All our solutions are easy to use, durable, and eco-efficient.

KONE Turnstile 50

A smart, flexible half-height sensor barrier for public and commercial buildings and airports, where high throughput and comfortable access are important requirements.

KONE Turnstile 30

An energy-efficient access control solution for buildings where high throughput, durability, and easy operation are important requirements.

KONE Turnstile 100

A new benchmark in turnstile usability, flexibility, and visual appearance that enables easy, efficient building management and adds real value to your property.

KONE RemoteCall™ with fixed source floor

KONE RemoteCall with fixed source floor is a special feature in the KONE RemoteCall application that pre-defines the source floor so the user selects only the destination floor.

KONE RemoteCall™

KONE RemoteCall is an innovative mobile application for smartphones which allows users to make personalized elevator calls quickly and conveniently from anywhere in the building.

KONE Destination

KONE Destination is a destination control system that incorporates desired destination floors and the number of waiting passengers to significantly improve elevator convenience and efficiency.

KONE touchscreen signalization

The KSP858 is a touchscreen DOP incorporating the latest capacitive touchscreen technology and a highly intuitive interface for an effortless elevator experience.

KONE InfoScreen

The KONE InfoScreen is a quick and easy way to deliver multimedia and web-based information and improve guidance in your building. It can be used to inform and entertain, and to guide passengers for smoother and safer people flow in the facility.

KONE E-link™

KONE E-Link enables elevator and escalator system monitoring from one location, helping you secure the best possible tenant service quality, reliability and efficiency of the elevators and escalators in your building.

KONE Access™ Planning guide

This planning guide provides the general information about KONE Access necessary for specification and installation of the system, intended for those involved in related areas such as electrical installation and building security access.

KONE Access control interface

KONE Access Control Interface connects any access control system with the KONE elevator control system to increase security in the building while improving people flow.

KONE Access™

A comprehensive access solution, KONE Access features a fully scalable access control system that is seamlessly integrated with your elevator system, turnstiles, and building doors.

KONE Care™ Maintenance Method

KONE Modular Based Maintenance helps us find and fix potential faults before they can cause downtime, helping you ensure quality service and improve end-user safety.

KONE Care™ Maintenance

Understanding of your maintenance requirements: choose from our three maintenance packages the level of care you need.

KONE ReSolve™ 800

A complete drive and electrification modernization solution for elevators in high rise buildings. Modernization with KONE ReSolve 800 improves reliability, safety and energy-efficiency.

KONE ReSolve™ 40

An electrification modernization solution for elevators in low- to mid-rise buildings that replaces obsolete relays and other electrical components, improving performance, safety and energy efficiency.

KONE ReSolve™ 200 and 400

Modernizing the elevator hoisting brings reliability, accessibility and safety benefits – and can be done in only 5 days.

KONE ReNova™ elevator doors

Modernizing the elevator door system with KONE ReNova improves the safety, performance and reliability of the doors. This can also be an ideal opportunity to upgrade aesthetics as well as accessibility for your passengers. Contact us for more information!

KONE ReGenerate™ 800

A high-performance solution for elevators in high-rise buildings that help you maintain your building’s status as a prime property within your market.

KONE ReGenerate™ 200 and 400

This modernization package meets the latest safety and accessibility regulations, while improving the efficiency, reliability and aesthetics of the existing elevator.

KONE ReFresh™

KONE ReFresh is a quick and easy way to upgrade the appearance of your elevator. This elevator car modernization solution has been developed to integrate smoothly with existing installations.

KONE People Flow Intelligence

Our comprehensive, flexible People Flow Intelligence solutions help people move around your building quickly and comfortably while improving security.

KONE KSS970 Signalization

This flush-mounted signalization solution is designed for use in residential and commercial buildings.