The coronavirus pandemic is an unprecedented crisis which affects all of us. We care deeply about the customers and communities we serve, and at KONE we are taking extra precautions to help protect our people and our customers’ businesses.
We take our role seriously in keeping society running and we are taking actions to keep people moving safely, while working closely with local governments and health authorities.
Here is what we are doing; we have measures in place to help keep our customers’ facilities and equipment safe to use, with an additional focus on hygiene in maintenance and installation work. Our personnel have personal protection equipment and are following special instructions. Our dedicated teams of service technicians have a vital role in making sure our customers can keep people moving, including maintaining equipment in critical environments, such as hospitals.
We are doing all we can so that our call centers are operational, and that spare parts and materials are available. We have also restricted travel, and are postponing events, as well as taking extra precautions so that our staff can work safely.
Our thoughts are with anyone who may be affected by the pandemic, which touches nearly every aspect of our lives. KONE’s Indonesia teams are here to help and you can reach out to us at +62 804 1 888 800 or through our Contact Form. Above all, please stay safe, as we work through this situation together.